Vox Talk AI, a Dublin-based startup deploying AI operators for the alarm monitoring and CCTV industry, has closed a €1.35 million pre-Seed funding round to accelerate commercial adoption, advance product development, and grow the team.
The round was co-led by Delta Partners and Act Venture Capital, with participation from Enterprise Ireland.
“Security companies are crying out for a solution to the rising levels of alerts swamping their ARCs. Until recently, the only answer was to hire more staff, which added cost without solving the problem of sudden spikes in calls. Vox Talk AI and its multilingual AI operators do the heavy lifting on thousands of repetitive, low-risk alerts, a compelling use case for agentic AI which we at Act Venture Capital are excited to back,” said Mairéad Roche, Associate, ACT Venture Capital.
Founded in April 2025 by Mark Harkin, Vox Talk AI builds and deploys AI operators that work alongside human staff in monitoring centres. The company states that each AI operator is personalised to the specific workflows and protocols of the client, and is triggered automatically the moment an alarm is raised.
From that point onward, the AI operator performs all the tasks a human would, including handling voice calls, logging incidents, entering data, sending emails, and managing WhatsApp communications. The company notes that this is done across hundreds of simultaneous alarms and in more than 30 languages.
Vox Talk AI claims that in less than twelve months, it has integrated directly with Sentinel, a leading ARC software provider used by hundreds of monitoring centres globally. Its customer base includes Fenix Monitoring, Action 24 and G4S.
The company states that its platform already handles thousands of calls each month. Clients report saving over 50 hours of operator time weekly, with AI operators now completing more tasks than humans and providing faster responses to high-severity alarms, as human operators are freed from routine calls.
“The appetite from customers has genuinely blown us away. In a short time, we are already seeing real, measurable impact: operators are saving significant time on every shift, response times are improving, and customers are now speaking to our AI operators in their native language without a second thought. That last point speaks to something bigger: this technology doesn’t just make ARCs more efficient, it makes them more accessible,” said Mark Harkin, founder and CEO, Vox Talk AI.
Looking ahead, Vox Talk AI is enhancing its AI operators with computer vision capabilities to provide AI-powered analysis for CCTV and video monitoring. The company emphasises that this addition has been requested by existing customers.
“The next chapter is computer vision: we’ve given the AI operator a brain to think, a mouth to talk and ears to listen, and now we’re giving it eyes to see. Our existing customers are already asking for it, and that tells us everything we need to know about where this industry is heading,” added Harkin.
With the fresh funding, Vox Talk AI plans to accelerate commercial adoption across Europe, the UK and the United States, advance product development, and grow the team. Vox Talk AI is actively recruiting for Development Engineers and Forward Deployed Engineers roles.
Read the orginal article: https://www.eu-startups.com/2026/04/dublins-vox-talk-ai-secures-e1-35-million-to-bring-ai-operators-to-alarm-monitoring-and-cctv-industry/
