Paris-based GetVocal, an AI company developing hybrid human-AI agents for enterprise customer experience, raised €22 million ($26 million) in Series A to expand across Europe, continue growing their team, and keep strengthening the core platform that powers their hybrid agents.
The round was led by Creandum with participation from Elaia and Speedinvest – bringing total funding to €25 million ($30 million).
GetVocal CEO and co-founder Roy Moussa says: “95% of agents fail, luckily our customers are getting the 5% that are engineered to succeed. We look forward to restoring confidence in AI agents and offering Europe’s thriving enterprises a pragmatic solution to embed them in their customer experience operations.”
The European market for AI-driven customer-experience automation has seen several 2025 funding rounds adjacent to GetVocal’s focus on hybrid human–AI agents.
Berlin-based Parloa raised €105 million in Series C to further develop its agentic AI for enterprise-grade customer service. In Cologne, octonomy secured €18.5 million to advance AI agents that handle complex service workflows. London-based Gradient Labs closed an over-€11 million Series A to scale its AI customer-service agent for regulated industries. Meanwhile, Barcelona’s Supersonik raised €4.2 million in Seed funding to launch its multilingual autonomous AI agent.
In total, these 2025 deals represent approximately €160 million flowing into European AI-agent and service-automation startups.
Placed within this landscape, GetVocal’s Series A highlights the growing investor appetite for enterprise-ready AI agents that balance automation with auditability and control. While peers such as Parloa and octonomy emphasise “agentic AI” for service operations, and Gradient Labs addresses regulated-sector requirements, GetVocal’s hybrid human-AI model and alignment with EU data-sovereignty expectations reflect a broader regional shift towards transparent and accountable AI systems.
Together, these funding rounds indicate a sustained 2025 trend towards more operationally reliable, compliant, and scalable AI agents across Europe.
“This funding will directly support the continued development of our hybrid workforce management capabilities and enable us to grow our international team and expand our commercial reach across Europe,” adds Moussa.
GetVocal was founded in 2023 with a team of sixty people across Europe. The platform is designed around the “realities of the region” including strict data sovereignty, full auditability, and alignment with the EU AI Act.
The company outlines that customer conversations are becoming harder to manage as volumes grow, expectations rise, and traditional automation falls short. Many AI agents behave unpredictably because they are driven by pattern matching rather than grounded business processes.
This leads to off script moments, hallucinations, and decisions that cannot be explained or audited. It is reportedly one of the main reasons enterprises struggle to scale AI safely.
GetVocal takes a different approach. They build hybrid human-AI agents that allegedly follow clear protocols, operate transparently, and hand over to human agents whenever nuance or judgment is required.
More than 100 teams across 23 markets use GetVocal today to manage thousands of customer interactions each day. The company advertises fewer escalations, more self service resolutions, and faster handling times.
“Black box AI erodes accountability, and legacy contact centre software locks organisations into rigid workflows unsuitable for day to day operations. GetVocal has built a winning platform that enables true automation while providing a level of control over agent behaviour that supports scaling without abandoning responsibility,” says Hanel Baveja, Partner at Creandum, who will be joining GetVocal’s board.
Enterprises like Vodafone and Movistar rely GetVocal’s technology. Glovo is an example of what hybrid agents can achieve. In just twelve weeks, they scaled from one AI agent to eighty and achieved a five fold increase in uptime and a 35% rise in deflection.
Read the orginal article: https://www.eu-startups.com/2025/11/backed-with-e22-million-french-startup-getvocal-expands-its-hybrid-ai-built-for-the-5-that-actually-works/
