octonomy, a Cologne-founded AI company developing agentic systems for complex enterprise support and service workflows, raised around €18.5 million ($20 million) led by Macquarie Capital Venture Capital, with participation from Capnamic, NRW.Bank, and the TechVision Fund. Bringing the company’s total funding to $25 million.
Founded in 2024, Octonomy provides heavy equipment industries with AI systems capable of processing complex, multi-source information such as technical manuals, schematics, standard operating procedures (SOPs), live maintenance logs, and enterprise resource planning (ERP) data with a verified accuracy of 95%. The company’s technology aims to reduce unplanned downtime, accelerate service response, and improve scalability across enterprise environments.
Whereas most AI assistants struggle with unstructured or intricate data, octonomy’s proprietary agentic architecture enables technical staff to interpret and act on a broad range of documentation in real time.
“Eighty per cent of all AI projects fail as soon as things get complex. That’s exactly where we come in,” said Sushel Bijganath, founder and CEO of octonomy. “Our agents deliver verified 95+ per cent response quality, empowering teams often accustomed to 50 per cent accuracy rates with standard AI platforms. With Macquarie Capital Venture Capital at our side, we gain an international partner to make octonomy broadly available across Europe and the USA.”
Beyond its accuracy and data capabilities, octonomy’s AI can be deployed in under 20 days, integrating directly into existing enterprise systems without the need for data migration.
“octonomy has created an AI solution that automates complex knowledge work at expert level. It’s not just a chatbot evolution, but a genuine AI revolution, especially in technical support,” said Elmar Broscheit, Global Co-Head of Macquarie Capital Venture Capital. “octonomy demonstrates how complex enterprise processes can be automated precisely, securely, and at scale with proprietary intellectual property.”
“Industry has not made use of the potential of modern AI technology.” This is according to Jörg Binnenbrücker, founding partner of Capnamic. “octonomy is developing an exceptional tool. They translate expert knowledge into scalable, operational intelligence and leverage experience for productivity. These are exactly the kinds of technologies that industry needs to transfer AI from the research stage to value creation.”
octonomy’s AI is designed to handle complex technical support cases autonomously, operating as a “digital twin” of a company’s top technician. The system can interpret diagrams, schematics, manuals, and live system data with 95% hallucination-free accuracy, resolving customer and technician requests in real time.
The company’s AI platform is GDPR and EU AI Act compliant, built in Germany with ISO 27001 certification, and integrates directly with enterprise systems such as Salesforce, SAP, SharePoint, and Zendesk without data migration. Its no-code configuration allows business analysts to automate workflows quickly, without extensive IT projects or consultants.
At the core of its offering is a Supervisor Agent that coordinates a team of digital specialists to deliver end-to-end issue resolution. For example, when a customer reports an error, one AI agent analyses the wiring diagram, another checks ERP data for part availability, and a third verifies warranty coverage. Within seconds, the system produces a complete resolution — accurate, documented, and ready to be shared with the customer.
Read the orginal article: https://www.eu-startups.com/2025/11/cologne-based-octonomy-raises-e18-5-to-advance-agentic-ai-for-complex-service-workflows/
