Helsinki-based Joisto, a provider of cloud-native data archival solutions, has been acquired by UK-US headquartered Smart Communications. The deal marks a significant shift for Joisto, whose platform has served over 700 enterprise clients with secure, compliant digital record storage. Known for its multi-tenant SaaS architecture and adherence to ISO14641 standards, Joisto has focused on addressing the growing regulatory demands in sectors such as finance, healthcare, and government. Through the acquisition, Joisto’s technology will be integrated into Smart Communications’ Conversation Cloud™ platform, extending archival capabilities within broader enterprise communication workflows. For Joisto, the move positions its expertise within a larger operational framework and enables wider reach, particularly in markets requiring high levels of compliance. The company’s existing leadership will support the transition and continued service delivery during the integration phase.
Joisto is a provider of cloud data archival and records management services. Its platform is used by organizations to store and retrieve digital documents in compliance with industry-specific regulations. With a multi-tenant SaaS architecture and ISO14641 certification, Joisto has focused on sectors with strict archival requirements, including finance, healthcare, and the public sector.
“Joisto is thrilled to join forces with Smart Communications” commented Joisto CEO, Tommi Hänninen. “We deeply understand the importance of archival in regulated industries and we are especially proud to partner with an organization that is equally passionate about providing industry-leading capabilities through a modern, cloud-based architecture. The combination of Smart Communications and Joisto represents an exciting step forward for both companies and our customers.”
Smart Communications offers enterprise software for managing customer communications and digital forms. Its core platform, known as the Conversation Cloud™, is used by large organizations to handle communication workflows across multiple channels. The company serves industries such as insurance, financial services, and government, with an emphasis on regulated environments.
“We’re delighted to incorporate Joisto’s deep expertise in cloud archival into Smart Communications,” said Leigh Segall, CEO of Smart Communications. “Our leading Conversation Cloud Platform already enables our customers to manage sophisticated customer conversations at tremendous scale. With the addition of Joisto, we will extend these capabilities to meet an increasing need for regulatory-compliant and readily accessible storage of these conversations in the cloud. Together we will support customers worldwide as they continue their journey to modernize and transform customer conversations.”
The acquisition of Joisto takes place at a time when Smart Communications is experiencing steady expansion and strengthening its foothold in the cloud-based communications space. The company has built a solid presence in the Customer Communications Management (CCM) and Interaction Experience Management (IXM) segments, serving organizations across regulated sectors such as healthcare, finance, insurance, and government.
Industry analysts—including IDC, Aragon, and Celent—have continued to position Smart Communications as a strategic player, citing its cloud architecture and product development approach as key factors. With Joisto’s archival technology now part of its offering, Smart Communications plans to deepen its integrations with other major platforms, aiming to streamline both real-time communications and long-term data retention for enterprise clients globally.
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Read the orginal article: https://arcticstartup.com/joisto-acquired-by-smart-communications/
