Taktile, a decision automation platform with offices in Berlin, London and New York, has raised €51.5 million in a Series B funding round, to continue optimising risk management strategies across the entire customer lifecycle.
The round was led by Balderton Capital, with participation from existing investors Index Ventures, Tiger Global, Y Combinator, Prosus Ventures, Visionaries Club as well as Larry Summers, former U.S. Secretary of the Treasury, bringing Taktile’s total funding to date to €75.3 million.
Maik Taro Wehmeyer, CEO & Co-founder, Taktile said: “From day one of our journey, we believed that millions of lives could be improved by enabling organisations to make optimal decisions for their customers. By keeping experienced risk experts in control, we make it possible for even the most regulated businesses in financial services to fully adopt AI into high-stakes workflows.”
Founded in 2020 by Maik Taro Wehmeyer and Maximilian Eber, Taktile empowers risk experts to build, monitor, and optimise automated risk decisions across the entire customer lifecycle—from onboarding and credit underwriting to fraud and compliance transaction monitoring.
In 2024, Taktile quadrupled its customer base and grew over 3.5x in ARR. Its customer base spans 24 markets, encompassing FinTech companies such as Mercury, Kueski, and Zilch, as well as some of the world’s largest financial institutions, including Allianz and Rakuten Bank.
Rob Moffat, General Partner at Balderton Capital, said: “The best investments for VCs are when your reaction to the company is ‘of course – why doesn’t this happen already?’ It is crazy that businesses use a plethora of separate tools for different decisions across their business when it is the same customer and data. It is also crazy that a lot of decisioning is coded in-house from scratch.
“Taktile’s integrated decisioning platform allows businesses to take one consistent view of the customer and easily build, iterate and test complex decision logic. This has won them some of the most sophisticated fintechs as happy clients and is now allowing them to expand into banks and insurers.”
While AI has been broadly adopted for use cases such as chatbots in customer support and real-time personalisation in marketing, mainstream automation for high-stakes decisions is just about to break through in 2025 – according to Taktile. The main difference in applying AI to risk decisions in financial services, such as credit underwriting, account opening, or transaction monitoring, is that errors are extremely costly.
Wrong decisions can result in costly loan defaults, fraud losses, preventing good customers from accessing services, or compliance fines by regulators.
As per Taktile, many enterprises struggle to adopt AI at scale. The main hurdles? A shortage of highly skilled engineers to develop and maintain AI systems, plus the need for greater precision—since even the most advanced LLMs today can only handle specific aspects of complex problems, rather than providing fully reliable solutions.
Taktile looks to close this gap by equipping risk teams and their engineering counterparts with a shared platform to build, manage and optimise complex AI-powered workflows and agents that are governed by rules and embedded into business logic.
Over the past 12 months, Taktile has helped its customer Zilch reduce service provider and usage costs by a reported 50%.
“Taktile’s platform has empowered our teams to take control of our automated underwriting processes, allowing us to build, test, and optimise decisions with unprecedented speed and independence,” said Chanuka Perera, Head of Credit Risk at Zilch. “This shift has not only streamlined our operations but has also resulted in significant cost savings, freeing up resources for further innovation.”
In addition Taktile has helped Zippi make its decision-making process more efficient by enabling 67% faster policy logic deployment, doubling experimentation across fraud, credit, and portfolio workflows, and ensuring real-time, scalable decision-making without performance bottlenecks.
The platform has also reduced Breakout Finance’s underwriting time by 95%, enabling their risk team to handle 3-5x more applications and scale rapidly.
Pieter Viljoen, CDO at Allianz Partners, said: “It was clear that we needed a partner who fully understood the nuances of decisioning in various use cases and industries, the challenges that come with off-the-shelf AI models, and who could provide the required infrastructure to deploy LLMs in mission-critical workflows. We met Taktile just at the right time.”
Read the orginal article: https://www.eu-startups.com/2025/02/taktile-raises-e51-5-million-to-help-risk-experts-in-financial-services-adopt-ai-for-decision-making/
