Yampa, a Paris-based startup specialising in autonomous AI agents for customer service, has successfully raised €3 million in a seed funding round.
The round was led by global tech investment firm Partech, with participation from business process outsourcing (BPO) experts and prominent business angels such as Arthur Waller, Co-founder of Pennylane, and Guillaume Desloges, Co-founder of Alma.
“Our mission is to provide companies with autonomous AI agents, available 24/7, capable of conversing naturally with their clients while instantly resolving their requests, even the most complex ones,” comments Marin Huet, CEO of Yampa. “Our objective is to transform customer service into a growth driver and an engine of innovation.”
Founded in March 2024 by Marin Huet, Baptiste Saintot and Patrice Mazoyer, Yampa’s mission is to revolutionise customer service operations using their AI technology. The company’s autonomous agents aim to provide round-the-clock, seamless customer interactions across multiple communication channels, including calls, emails, and chatbots, while supporting numerous languages. These agents autonomously manage customer requests, from understanding queries to resolving issues or escalating complex cases to team members.
Eight months in, this funding marks a milestone for Yampa, enabling the company to accelerate the deployment of its technology to help businesses improve the quality of their customer service while optimising operational budgets.
Yampa’s solutions have reportedly delivered a 50% autonomous resolution rate for technical hotline tickets, a 30% productivity increase for multilingual email management, and ensured that 100% of calls are answered instantly at all times. This track record highlights the potential effectiveness and scalability of the technology.
Central to Yampa’s offering is its proprietary orchestration platform, Y.core. This secure and flexible system integrates with major customer relationship management (CRM) tools such as Salesforce, Zendesk, and Microsoft Dynamics, as well as internal business systems.
Yampa argues that its adaptability and reliability set it apart from traditional AI solutions, which can suffer from deployment complexity and limited integration capabilities.
Y.core’s agnostic design ensures compatibility with leading large language models, including OpenAI, Anthropic, and Mistral, without adding unnecessary technical layers.
“Yampa is targeting the mid-market and enterprise segments, where customer service processes are particularly complex, involving multiple communication channels and business tools. But this is also where the greatest potential for value creation lies,” explains Alison Imbert, investor at Partech. “We are convinced by Yampa’s approach, which integrates the best available technical components into a solution that is flexible, customizable, and easy to deploy. We are confident that this team, combining both in-depth expertise in customer service and tech product development, is best positioned to take on this ambitious challenge.”
The €3 million funding will enable Yampa to expand its research and development initiatives, further refining its technology and scaling its operations to support a growing client base. By enhancing the efficiency, adaptability, and functionality of its AI agents, Yampa aims to become a key player in the evolution of customer service, helping businesses turn a traditionally challenging domain into a strategic advantage.
Read the orginal article: https://www.eu-startups.com/2024/12/hello-can-i-help-you-yampas-ai-customer-service-is-ready-to-turn-heads-with-new-funding/
