Actionable, a company specializing in predictive analysis of customer satisfaction, announced a fundraising of €2 million, five months after its launch. This pre-seed round, carried out in capital increase and debt, will allow it to develop an AI predicting customer satisfaction and its key factors.
The round table was led by Axeleo capital represented by Eric Burdier and a group of business angels including the early-stage operator micro fund Source Ventures and more than 30 entrepreneurs and leaders such as Stéphane Distinguin (Founder of Fabernovel), Mathieu Azorin (MD at Ogury and Co-Founder of Storetail exit to Criteo), Arthur Querou (CEO and Co-Founder of Vibe.co), Xavier Mariani and Emilien Eychenne (Co-founders of Adikteev), Guillaume Grimbert (CEO and Co-Founder of Greenbids),, Aurélien Georget (CPO and Co-Founder of Strapi), Véronique Pican (MD at Equativ) or Thomas Jeanjean (COO Payfit, Chief Transformation Officer at Criteo).
Actionable is a startup specializing in predictive analysis of customer satisfaction using artificial intelligence. Thanks to its innovative platform, it offers companies the ability to predict the satisfaction of all of their customers on a daily basis. Using an innovative method that analyzes data throughout the customer journey, Actionable identifies the main drivers of customer satisfaction and tracks key metrics in real time through a comprehensive dashboard and widgets. Its objective is to transform the measurement of customer satisfaction into a continuous, precise and operational approach.
Transforming the customer experience with AI
Founded by Nans Thomas And Nicolas Rieul In April 2024, Actionable will make its satisfaction prediction AI available to large companies to enable them to retain their customers and reduce attrition. The company’s platform delivers real-time analytics and actionable insights using data collected throughout the customer journey, a globally unique approach.
“We aim to build the most advanced AI in the world in the field of customer experience and this funding will allow us to recruit the best experts in the field. We already have two doctors in Machine Learning and Mathematics in the team,” said Nans Thomas, Co-Founder and Co-CEO of Actionable.
“This funding round is an important step for Actionable, it gives us the means to satisfy our first beta testers and thus build in real conditions the best predictive customer experience platform,” added Nicolas Rieul, Co-Founder and Co-CEO.
7 companies from different sectors and sizes have already been attracted by Actionable’s value proposition: Miracle, Ouigo, Audience, United Heroes, Ticketac, Rips, and Vibe.co.
Read the orginal article: https://www.eu-startups.com/2024/09/paris-based-actionable-nabs-e2-million-to-enhance-its-customer-satisfaction-prediction-ai/
